Refund policy

1. No refunds

All sales are final. We do not offer cash refunds for change of mind or unused items.

2. Eligible exchanges or store credit

If you are not completely satisfied, we can offer:

• Store credit for a future purchase, or

• An exchange for an equivalent item

This applies only if the returned item is unopened, unused and in the original packaging.

3. How to request a credit or exchange

Contact us within 14 days of delivery at hello@addieskin.com.

Include:

• Your order number

• Your postcode

• Photos that clearly show the item is unopened and sealed

Once approved, we will provide return instructions.
After the item arrives and is inspected, you will receive your store credit or exchange.

4. Defective or damaged items

If your item arrived damaged or defective, contact us within 7 days of delivery with:

• Your order number

• Clear photos showing the issue

If approved, we will provide either:

• A replacement, or

• Store credit

5. Shipping costs

Original shipping charges are not refundable.
Return shipping fees may apply unless the item is confirmed to be faulty.